Astrobrite Carpet Cleaning Reviews

Business Description:

Family run carpet, upholstery and tile/grout cleaning pet odor removal service serving Northern Virginia since 1988.
Carpet, Tile & Upholstery Cleaning, Flood Damage Restoration and Pet Odor Removal

 

Service

Will Recommend

Total Experience

 

Everything about it was really good.

Astrobrite Carpet Cleaning actually showed up early! They called me first when they were on their way, which was nice. The carpet looked great when they were done. They cleaned it all throughout my house.

 

 

 

Fairfax, VA

 

Service

Will Recommend

Total Experience

An honest carpet cleaner

Astrobrite Carpet Cleaning did a fine job cleaning my carpets. The workers were on time and very courteous. It was the first time I didn't feel I was being ripped off by a carpet cleaner. Usually they give you an estimate and it turns out to be more. But with Astrobrite the final cost came in at exactly what they estimated.

 

Fairfax, VA

 

Service

Will Recommend

Total Experience

 

I'm very happy! They completely restored our rugs and carpet.

We had two Oriental rugs that were both getting old and worn. They came back from Astrobrite Carpet Cleaning looking absolutely BEAUTIFUL. There were some old pet stains that they got out completely, and they smelled absolutely clean and fresh without any perfume business. We also had wall-to-wall carpet that was white and hadn't been cleaned in years. That came out very nicely, too.

 

Alexandria, VA

 

Service

Will Recommend

Total Experience

 

 

 

Astrobrite did a good job.

Astrobrite Carpet Cleaning cleaned a carpet in my bedroom and stairwell. The stairwell is a high traffic area and he did a pretty good job on it. It was just one guy who came to do the work and he was very nice. He's very competent and did a good job.

 

Fairfax, VA

 

Service

Will Recommend

Total Experience

 

They did a beautiful job on my carpet.

I used Astrobrite Carpet Cleaning for the first time to get my wall-to-wall Berber carpet cleaned. I couldn't believe the difference afterwards.

 

Falls Church, VA

 

Service

Will Recommend

Total Experience

 

 

I'm very happy!

They completely restored our rugs and carpet.

 

 

Alexandria, VA

 

Service

Will Recommend

Total Experience

 

 

Friendly staff, but only somewhat helpful

I found the owner of Astrobrite Carpet Cleaning very personable. They were here in a relatively short period of time. The guy who came to do the work was very polite. My problem was I had cat stains that were not that old on a new carpet, and they said they would be able to extract the stain. While they did extract some of the odors, the stains were not removed..

I called them because they said they specialize in getting rid of pet stains, but I would say it was only somewhat helpful. I would continue to look for a better product to remove pet stains, or I would try something in addition to Astrobrite's service.

 

Fairfax, VA

 

Service

Will Recommend

Total Experience

 

 

A bit pricey

Astrobrite Carpet Cleaning cleaned out all the carpets and everything turned out good. They were all good. I did think the price was a little too high.

 

 

Weston, WV

 

Service

Will Recommend

Total Experience

He did a good job with the carpets.

I'm completely happy with the job that Astrobrite Carpet Cleaning did on my carpets. The guy who came was very good at what he did and very nice to me.

 

Falls Church, VA

 

Service

Will Recommend

Total Experience

Good quality. Quick service.

I had my couches cleaned by Astrobrite Carpet Cleaning. My couches were in pretty bad shape! He was there for about 2 hours and did a great job. He was able to get all the stains out, which surprised me.

 

Sterling, VA

 

Service

Will Recommend

Total Experience

 

Fine customer service

We had our carpet cleaned by Astrobite and they did a great job. The carpets were very clean and their customer service was just fine.

 

Centreville, VA

 

Service

Will Recommend

Total Experience

 

Exceeded expectations.

Astrobrite Carpet Cleaning did a deep clean of several rooms and it far exceeded our expectations. They got it cleaner than we thought they would get it. They were great! The gentleman who came out was very friendly and had a helpful attitude.

 

Alexandria, VA

 

Service

Will Recommend

Total Experience

 

Did a great job on very short notice!

The best thing about Astrobrite Carpet Cleaning was that I called them one night, and they came out the very next day. I was vacating the house and didn't realize I had to get the carpets professionally cleaned beforehand, so I only gave a day's notice. They still did well enough to make my landlord happy and guarantee the return of my security deposit.

 

 

Alexandria, VA

 

Service

Will Recommend

Total Experience

 

Carpet, Stairs & Furniture Cleaning

The cleaning results were nothing less than spectacular & far beyond my expectations. Tech (Thomas) called to confirm arrival time, got started right away and worked non-stop all day. Basement & stair carpets were in awful condition and they looked like new when done. Furniture was it bad shape but looked brand new again. I wouldn't use anyone else and would highly recommend them, to all and cost was less than two other companies. Great bargain and super results. They are the company to use.

 

Vienna, VA

 

Service

Will Recommend

Total Experience

 

Good, reliable service. My carpets look great!

Astrobrite Carpet Cleaning steam cleaned my living room and my upstairs hallway going downstairs. They were on time and very careful and very thorough. It looked great when they left.

They did a great job and they are reliable. The driver had van trouble, so he had to postpone by a day. But he was willing to come on Saturday even though it wasn't his fault, which I really appreciated.

 

 

Reston, VA

 

Service

Will Recommend

Total Experience

 

Astrobrite was accommodating with short notice and very professional.

We used Astrobrite Carpet Cleaning kind of last minute for a rental property we have. I needed a good quality service willing to work with me quickly. I appreciated that they were able to do just that.

It was just one person who did everything. He got right to it. If I had any questions he answered them. Basically, he got in there and did his thing. They're a good company.

 

 

Chantilly, VA

 

Service

Will Recommend

Total Experience

 

I would recommend Astrobrite for pet stains and odors.

Astrobrite Carpet Cleaning came to clean my carpets and remove pet stains and pet odor from them. It worked better than steam cleaning. I would continue to use them.

 

 

Ashburn, VA

 

Service

Will Recommend

Total Experience

 

Much Better than expected!

My husband found this place and I was hesitant because of the price. The quality of the work was amazing. With 4 kids and 2 pets we will definitely have them come out again.

 

 

Gainesville, VA

 

Service

Will Recommend

Total Experience

 

Highly professional!

I would recommend this firm to anyone. They are timely, know their job and execute it very well. 
I am very pleased with the work done in my client's house.

 

 

Mc Lean, VA

 

Service

Will Recommend

Total Experience

 

Very satisfied!

This was my first time using Astrobrite Carpet Cleaning. The technician was very thorough and meticulous in what he did. The cleaning turned out fine.

 

 

Sterling, VA

 

Service

Will Recommend

Total Experience

 

Excellent Service!

The pick-up and delivery was as scheduled and promised. The cleaning was very good and I received several comments on the difference from those that had seen them before cleaning. Your person that picked up and delivered was very courteous.

 

 

Arlington, VA

 

Service

Will Recommend

Total Experience

 

Astrobrite is An A+ Company all the way!

Tom from Astrobrite was very professional and courteous. They have very good customer service. The cleaning job was excellent and I rate them an A+ Company all the way!

 

 

Springfield, VA

 

Service

Will Recommend

Total Experience

 

Deep clean!

They get lots of stains out and work on the carpet. Let it dry fully and vacuum to fluff it back out.

 

Woodbridge, VA

 

Service

Will Recommend

Total Experience

 

 

On time, professional, and lifted a great deal of a 15 yr old stain.

I had the platinum service - Chris from Astrobrite was on time, accommodated a last minute addition, and was able to get a great deal of a 15 yr old pet stain out. Definitely worth it!

 

 

Springfield, VA

 

Service

Will Recommend

Total Experience

 

 

Did a fine job on both sofas and carpets

They came within the stated time window and redid a couple of areas of sofa that I wanted to be sure were as clean as could be. Were quite quick but thorough. Only issue that that they said both carpets and sofas would be dry in a couple of hours and carpets took at least 8 to be dry. Sofa were dry by mid evening except in cracks.

 

 

Arlington, VA

 

Service

Will Recommend

Total Experience

 

Astrobrite guys did Excellent work!

I really enjoyed the experience. Great customer service and cleaning was excellent! I will use your service again.

 

 

Springfield, VA

 

Service

Will Recommend

Total Experience

 

Work was ok.

The technician was to have arrived between 9 am and 10 am. He arrived at 11:35. Since I had a luncheon engagement I had to leave him to do the work; I would have preferred to have been there to supervise the work.

A year ago I had you clean the rugs with your truckbound machine; that was superb. The portable unit I used this time is not as effective.

Comments

Barbara,

I am sorry we arrived later than expected. I really don't know why the scheduler told you we would arrive between 9 and 10 as our morning slot is 10:30-11:30. I will have a talk with her. You are right about the difference in cleaning with the truckmount compared to the portable.

Steve Hunter

 Astrobrite Carpet Cleaning commented on 11/29/2012

 

 

Arlington, VA

 

Service

Will Recommend

Total Experience

 

Customer satisfaction.

It's not any issue with Astrobrite Carpet Cleaning, but I constantly have one carpet spot that keeps returning. It's not any reflection on their ingredients, though. The gentleman that came the first and second time was just an asset to their company. Wonderful service and professionalism. Hard working and respectful.

 

 

Fairfax, VA

 

Service

Will Recommend

Total Experience

 

Great service, reasonably priced.

Owner is very friendly and had my oriental rug cleaned and delivered back in a rush so I could be ready for our new furniture.

 

 

Nokesville, VA

 

Service

Will Recommend

Total Experience

 

I was very appreciate of their re-do.

Astrobrite Carpet Cleaning cleaned a very large 30 year old carpet and returned it. I was not satisfied when it was returned and thought there was still work to be done. But they immediately refunded my money, took the carpet back, and worked on it for three more weeks. They even brought in a special kind of cleaning solvent to use on it, had it out in the sun to dry, and basically did everything they could. When they returned the carpet, it was in excellent condition and looked wonderful. I really appreciated their responsiveness. I always appreciate people who are willing to rectify the situation, and they certainly did.

 

 

Great Falls, VA

 

Service

Will Recommend

Total Experience

 

Did a fine job on the carpet.

Astrobrite did a fine job on the carpet. I did have a few complaints though. First, the worker that came had a bit of BO and it made our house smell for a while. Also, I'm not sure if it was the chemicals they used or what but our carpet smelled like cat urine for a day or two afterwards but that went away. The biggest problem was that I had called and scheduled an appointment, and I don't know if it was only through a computer service but I called on the day of to confirm and they had no record of my appointment, it was like the two services weren't synced up. They ended up coming, it just would have been really inconvenient if they hadn't come that day.

Comments

Brittany,

I will have Jesse keep some deodorant in the van. It's sweaty work so I know he needs it between jobs. As far as the scheduling, yes we sometimes use a third party to schedule jobs. After the Labor Day weekend we were surprised that they had booked us for jobs as they said they would be closed. We will make sure it doesn't happen again.

Steve

 Astrobrite Carpet Cleaning commented on 09/13/2012
 

Arlington, VA

 

Will Recommend

Total Experience

 

Great Service!

Astrobrite Carpet Cleaning cleaned our carpets. They did a great job. Everything looks good! The only thing I disliked was the fact that they arrived late. They were supposed to be here between 1pm and 3pm but they arrived until after 4 pm.

 

 

Springfield, VA

 

Service

Will Recommend

Total Experience

 

Better than Stanley Steemer!

I had used Stanley Steemer before and been disappointed with that company. Astrobrite was slightly more expensive (I choose their mid-level 'gold' service). Astrobrite did a good job on our carpets, in a house with three small children and two cats. I was more than satisfied with the results.

 

 

Annandale, VA

 

Service

Will Recommend

Total Experience

 

Average.

I probably should have called them. It was a little difficult working with them, but they were very, very nice. It was a fine experience, not really negative or positive. They were professional and courteous.

 

 

Vienna, VA

 

Service

Will Recommend

Total Experience

 

Great Service!

Very professional, all areas were covered, the carpet smells clean and looks as good as new. Thank you!

 

 

Reston, VA

 

Service

Will Recommend

Total Experience

 

Delivered beyond what was promised!

To begin with, Astrobrite Carpet Cleaning notified me in advance of their arrival just as they said they would. They gave me an estimate of the carpet to be cleaned. They did an exceptionally good job of cleaning the carpet. Everything they moved they moved back and everything was cleaned up very nice before they left. Also important, the two technicians were exceptionally friendly and polite.

 

 

Vienna, VA

 

Service

Will Recommend

Total Experience

 

 

Very good quality, service, and workmanship.

They kept me updated on the arrival time and so on. The representative was informative, answered questions about things I asked, and told me when he was going to do the actual service. He gave me more information when I asked about the differences in their programs.

The cleaning took 2.5 hours, and the quality of the work was right at the level I ordered. Since I was moving out, the property manager inspected the carpets, said they looked good, and I passed the inspection and gave her a copy of my receipt.

 

 

Mc Lean, VA

 

Service

Will Recommend

Total Experience

 

Cleaned tough stains!

Astrobrite Carpet Cleaning were able to come through, on short notice, and clean two floors in my home. They cleaned pet stains and high traffic stains. They got all but some high traffic stains coming from my garage, about 99. They're better than any other carpet cleaning I've seen. I recommend them for anybody.

 

 

South Riding, VA

 

Service

Will Recommend

Total Experience

 

Great experience, they were helpful

Astrobrite Carpet Cleaning cleaned the carpet in my home. Everything turned out great. I was surprised at how clean the carpet is because it was very stained. I am a little disappointed at how long it's taking to dry. I got the ultimate package so it was supposed to be dry within 2 to 4 hours. It was done yesterday and it's still damp even though we had a fan on it. This was still the best carpet cleaning experience because it was left so clean. The person who came to do the cleaning was great. He was very helpful and answered all of my questions.

 

 

Leesburg, VA

 

Service

Will Recommend

Total Experience

 

Great, I highly recommend them!

I booked Astrobrite Carpet Cleaning long distance for a rantal property. Steve made me feel very comfortable about their work. My Realtor checked in and as it turns out, Astrobrite followed through without me being there so I really trust them.

 

 

Woodbridge, VA

 

Service

Will Recommend

Total Experience

 

They Forgot To Clean the Office But Came Back!

Jesse from Astrobright forgot to clean the office in the basement. I called them and surprisingly John sent Jesse back after his last job which made me satisfied. He did a great job! I recommend them.

 

 

Fairfax, VA

 

Service

Will Recommend

Total Experience

 

 

Professional service, good quality!

 

Stafford, VA

 

Service

Will Recommend

Total Experience

 

Great carpet cleaning service!

Astrobrite Carpet Cleaning cleaned my store's carpet. It's not a very large area, but it's a good size. They did an excellent job. I would definitely call them again.

 

 

Alrington, VA

 

Service

Will Recommend

Total Experience

 

 

Carpets look Great! Not Cheap but worth the price if you have dirty carpets.

The carpets look wonderful. They do not feel like they have a residue as carpets sometimes do after a cleaning. My problem with the prior company that cleaned is that the technicians didn't wear shoe covers when working in the home while cleaning. I would rather pay Astrobrite a bit more and get really clean carpeting than pay less for a less than quality job!

 

 

Manassas, VA

 

Service

Will Recommend

Total Experience

 

 

Professional and responsive. They say what they do and they do what they say.

Astrobrite Carpet Cleaning cleaned 2 old area rugs and did a very nice job cleaning-restoring. I say restoring because the carpets are over 40-years-old so they really had to make sure to be careful and not return the carpets in worst shape than how we gave it to them. This is our second time using them and we liked them so much the first time, that's why we got them again. They are very easy to deal with.

 

 

Chantilly, VA

 

Service

Will Recommend

Total Experience

 

Better than expected.

There were a LOT of pet urine stains in my hallway, it took a long time, but the stains and odor are gone, even after a few damp days, which usually makes the odor very noticeable. 
The cleaning cost was about average, but the odor removal process and product was expensive, but well worth it.

 

 

Arlington, VA

 

Service

Will Recommend

Total Experience

 

Very responsive.

I thought Astrobrite Carpet Cleaning were very responsive in the beginning. They came out on time and on schedule and did a nice job. They goofed on invoicing a bit though, and there has been some trouble to get a credit back, but they're doing it. They're good.

 

 

Alexandria, VA

 

Service

Will Recommend

Total Experience

 

Showed up on time and did a nice job getting the pet stains/odors out of the carpet. Service was a bit expensive and berber carpet was damaged by the rotary vac. That said, Tom was very responsive and came out the next day to repair the damaged sections. Would use again, however, without the rotary vac.

Comments

Sorry, but there are some rare berber carpets that can become loose in places. These will have to be cleaned with the regular wand. Most berber carpets are unaffected and can be cleaned with the rotovac.

 Astrobrite Carpet Cleaning commented on 05/08/2012

 

 

Arlington, VA

 

Service

Will Recommend

Total Experience

 

Job well done.

The price was a little expensive for the size of the areas that we needed cleaned (there is a minimum amount that they charge), however, the quality of the work was fantastic. All stains were removed 100%.

 

 

Arlington, VA

 

Service

Will Recommend

Total Experience

 

On time and very knowledgeable

This is the 2nd time that Astrobrite has cleaned our carpet. We are very satisfied with the service. Highly recommend them for anyone looking for affordable service.

 

 

Fairfax, VA

 

Service

Will Recommend

Total Experience

 

Astrobrite cleaned my carpets about four years ago so I naturally called them again.

Having used Astrobrite about four years ago after our family pet passed away I naturally called them again as my carpets definitely were over due to be cleaned. They are both professional as well as personable. They were prompt in returning my call as well as setting up an appointment. They cleaned my carpets in an orderly and efficient manner. There were a couple of spots that didn't come completely out and they returned free of charge to remove them. I would definately recommend Astrobrite.

 

 

Centreville, VA

 

Service

Will Recommend

Total Experience

 

 

Carpet looks good, but extremely expensive.

Astrobrite did a nice job, but for what I paid, I would not be able to use them on a regular basis! Cost $500 to do livingroom, family room 3 bedrooms and stairs.

 

 

Burke, VA

 

Service

Will Recommend

Total Experience

 

Great job!

Astrobrite Carpet Cleaning did a carpet cleaning in the previous home I rented. They de-flead and de-ticked about 100 square feet. There are a lot of companies that do carpet cleaning but not a lot de-flea and de-tick. It turned out fantastic. They cleaned it better than anyone ever cleaned it.

 

 

Great Falls, VA

 

Service

Will Recommend

Total Experience

 

Great results!

I have been using Stanley Steemer for the last several years and happened upon an ad for Astrobrite, so figured I would give it a shot. The results are night and day. I have two dogs and my carpets look brand new.

 

 

Alexandria, VA

 

Back To Astrobrite