Astrobrite Carpet Cleaning: Frequently Asked Questions (FAQ)

Carpet Cleaning Frequently Asked Questions (FAQ): How Often Should I Get My Carpets Cleaned?

We recommend cleaning your carpets every 6 months. However, if you have pets, children, or smokers in the home, it’s best to schedule a cleaning every 3 months to maintain cleanliness and air quality. The carpet cleaning process involves systematic steps, including applying and properly rinsing out cleaning solutions to avoid sticky residues, ensuring a thorough and effective cleaning.

Why Is Regular Carpet Cleaning Important?

Regular carpet cleaning is essential for maintaining the health, appearance, and longevity of your carpets. Over time, dirt, dust, and allergens can accumulate deep within carpet fibers, causing them to deteriorate and potentially leading to health issues. Professional carpet cleaning effectively removes these contaminants, significantly improving indoor air quality and extending the life of your carpets. Additionally, regular cleaning helps prevent stains from setting in and reduces the risk of pest infestations, ensuring your home remains a clean and healthy environment.

How Often Should I Get My Carpet Cleaned?

The frequency of carpet cleaning depends on several factors, including foot traffic, lifestyle, and personal preferences. High-traffic areas, such as entryways and hallways, often require more frequent cleaning compared to low-traffic areas like bedrooms. Homes with pets or individuals with allergies may also need more frequent cleaning to remove pet dander and allergens effectively. Furthermore, carpets that experience heavy staining or odors may benefit from more regular cleaning to maintain their appearance and hygiene.

Will my carpets get dirty faster after cleaning?

No, your carpets won’t get dirty faster after our cleaning. We use a natural citrus encapsulant, not soapy detergents. Our cleaning solution is designed to prevent rapid re-soiling by effectively removing dirt and stains while being safe for children and pets. Our process removes 80% of the encapsulant during cleaning, and the remaining 20% will be eliminated when you vacuum the carpets after they dry.

What method do you use for professional carpet cleaning?

We primarily use a low-moisture encapsulation method, which is effective for most situations. For specific cases like urine, feces, vomit, or heavy dirt buildup, or if a client requests it, we switch to steam cleaning for deeper results. Our carpet cleaning service is known for its professionalism and utilizes specialized equipment to ensure the best results.

Can you guarantee the removal of all stains?

Unfortunately, no one can guarantee the removal of all stains. Some chemicals can permanently discolor carpet fibers, making certain stains impossible to eliminate. However, professional carpet repair services are available to address issues like burns, pet damage, and seam splitting.

What should I do if stains return after cleaning?

In some cases, deep stains may wick back to the surface from the carpet backing if not properly addressed, particularly those caused by spilled liquids like soda. If this happens within 30 days of our cleaning, simply give us a call, and we’ll return to address the issue at no extra cost.

How long does it take for carpets to dry?

On average, carpets take about 1.5 hours to dry. In cases of high humidity, and poor airflow in basements, and we need to use steam cleaning, drying may take 6-12 hours.

It is important to avoid foot traffic on the damp carpet immediately after cleaning to prevent any damage or slipping hazards.

Do you move furniture during the cleaning process?

Yes, we can move basic furniture such as sofas and tables. However, we do not move items made of glass, electronics, or large furniture like a queen or king-size beds connected to headboards. Any furniture that needs to be moved should be emptied beforehand (e.g., bookcases or drawers).

Additionally, applying a carpet protector is highly recommended for maintaining new carpets. It is often applied by manufacturers, but its efficacy diminishes over time due to foot traffic and regular cleaning.

How much do you charge for carpet cleaning?

We charge based on the square footage, not per room, as room sizes vary. We offer three different cleaning packages, which you can explore on our website here.

Additionally, we provide commercial cleaning services to maintain the cleanliness and safety of facilities.

Is your carpet cleaning safe for babies, pets, seniors, and allergy sufferers?

Yes, our cleaning products are eco-friendly and safe for everyone in the home, including babies, pets, seniors, and those with allergies or compromised immune systems. If anyone in your household has specific allergies, please let us know, and we can use alternate cleaning solutions if needed. Additionally, when dealing with wet carpets, it is important to wear clean-soled shoes and be cautious of slipping when moving from damp carpets to hard surfaces.

Do you offer carpet cleaning services for pet odors and stains?

Yes, we use specialized oxidizers to remove pet stains and odors. However, pet odor treatment is an additional service and is not included in the standard carpet cleaning price. It is important to address frequently asked questions regarding our pet odor and stain removal services to ensure customer satisfaction and thorough communication.

How long does it take to clean the carpets?

Most jobs take between 1 to 1.5 hours to complete. Larger homes or situations with significant dirt buildup or pet odor and stain removal may take longer.

For more detailed answers to common inquiries about the cleaning process and methods, please refer to our carpet cleaning FAQ section.

Should I vacuum before you arrive?

Yes, vacuuming before our arrival helps speed up the process. However, if you are unable to vacuum, we can do it for you. If it’s a move-out situation, please ensure that large debris is removed or swept up before we arrive so we can efficiently vacuum the area.

How should I prepare for the carpet cleaning?

Please remove any breakables, glass, or electronics from the furniture that you want us to move. You can vacuum to help speed up the process, but we can handle that if needed. Additionally, avoid using spot cleaners before we arrive, as they can leave behind residue that may create sticky spots that attract dirt.

If you have any more questions, don’t hesitate to reach out to us at 703-914-2811 or email us at clean@astrobrite.net. We’re here to help!